This Privacy Policy describes how Havok Technologies ("redENGINE", "Company", "we", "us", or "our") collects, uses, stores, and protects personal data in connection with the redENGINE website, SaaS services, digital products, customer accounts, and related services (collectively, the "Services").

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, this Policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

Havok Technologies is the data controller responsible for your personal data.

Contact: [email protected]

We collect the following categories of personal data depending on how you interact with our Services:

A. Account & Registration Data

- Name

- Email address

- Username

- Encrypted password

B. Billing & Transaction Data

- Billing address

- VAT number (if applicable)

- Subscription details

- Transaction identifiers

- Purchase history

Payment card data is processed securely by third-party payment providers and is not stored on our servers.

C. Technical & Usage Data

- IP address

- Device identifiers

- Browser type and version

- Operating system

- Usage analytics

- Error reports

D. Communication Data

- Support tickets

- Email correspondence

- Chat messages

- Feedback submissions

We do not intentionally collect special categories of data (such as health, religion, biometric, or genetic data).

We process personal data under the following legal bases:

Contract Performance

To provide SaaS services, manage accounts, process payments, and deliver customer support.

Legal Obligation

To comply with tax, accounting, and regulatory requirements.

Legitimate Interests

To ensure platform security, prevent fraud, improve services, and enforce our Terms of Service.

Consent

For marketing communications and non-essential cookies. You may withdraw consent at any time.

We retain personal data only as long as necessary:

- Account data: For the duration of the account plus up to 12 months after closure

- Billing records: As required by applicable tax law

- Support communications: Up to 24 months

- Marketing data: Until consent is withdrawn

We may share personal data with:

- Payment processors

- Cloud hosting providers

- Analytics providers

- Legal authorities when required by law

We do not sell personal data.

Where personal data is transferred outside the EEA/UK/Switzerland, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

We implement appropriate technical and organizational measures including encryption in transit, access controls, logging, monitoring, and regular security reviews.

If you are located in the EEA/UK/Switzerland, you have the right to:

- Access your personal data

- Request correction or deletion

- Restrict or object to processing

- Data portability

- Withdraw consent at any time

- Lodge a complaint with your local Data Protection Authority

To exercise your rights, contact: [email protected]

We use cookies and similar technologies to maintain sessions, analyze usage, and improve our Services. Where required by law, we obtain consent for non-essential cookies.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.